ph 120 Privacy Policy

When you register an account on ph 120, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and your preferred payment method details. This information is required to verify your identity, process your transactions, and ensure that your account complies with the age and eligibility requirements applicable to online gaming platforms operating in the Philippines. We may also collect a government-issued identification document as part of our Know Your Customer (KYC) process, which is a standard requirement for licensed gaming operators. The KYC process helps us protect our players from fraud and ensures that all accounts on the platform belong to real, eligible individuals.

In addition to the information you provide directly, we automatically collect certain technical data when you access ph 120 through your browser or mobile device. This includes your IP address, device type, operating system, browser version, session timestamps, and the pages or game sections you visit during each session. This technical data helps us maintain the security and performance of the platform, detect unusual activity, and improve the overall experience for players across the Philippines. We do not use this data to build advertising profiles or share it with third-party marketing networks.

If you contact our support team by email at [email protected], we will retain a record of your correspondence, including the content of your messages and any attachments you send. This record is kept solely for the purpose of resolving your enquiry, improving our support quality, and maintaining an accurate history of your account interactions. We will not use your support correspondence for any purpose unrelated to the management of your account or the resolution of your issue.

Information We Do Not Collect

ph 120 does not collect sensitive personal information such as your racial or ethnic origin, religious beliefs, political opinions, or health data unless you voluntarily provide such information in the context of a responsible gaming request or a self-exclusion application. We do not collect biometric data, and we do not use facial recognition technology at any point in the account registration or verification process. If you believe that we have collected information about you that falls outside the scope described in this policy, please contact us immediately at [email protected] so that we can investigate and address your concern.

The personal information we collect is used primarily to operate and maintain your ph 120 account, process your deposits and withdrawals in Philippine pesos, verify your identity in accordance with our licensing obligations, and provide you with access to the platform's sports betting, live casino, slot game, and fish game sections. Without this information, we would be unable to create or maintain a secure account for you, and you would not be able to access the platform's features or receive payments. We process your data on the legal basis of contractual necessity — meaning we need it to fulfil our obligations to you as a registered player.

We also use your information to detect and prevent fraud, money laundering, and other forms of financial crime that could harm you or other players on the platform. Our security systems analyse account activity patterns to identify transactions or behaviours that fall outside normal parameters, and your data forms part of the input used by these systems. Where suspicious activity is detected, we may place a temporary hold on your account while we investigate, and we may be required to report certain activity to the relevant regulatory authorities in the Philippines in accordance with applicable law.

From time to time, we may use your email address or mobile number to send you important account-related communications, such as deposit confirmations, withdrawal updates, security alerts, and changes to our terms or policies. These communications are not optional — they are a necessary part of managing your account — and you will continue to receive them for as long as your account remains active. If you have opted in to receive promotional communications from ph 120, you may opt out at any time by contacting [email protected], and we will update your preferences within a reasonable timeframe.

Analytics and Platform Improvement

We use aggregated, anonymised data derived from player activity to understand how the platform is being used, which game categories are most popular among Filipino players, and where the user experience can be improved. This analysis does not involve identifying individual players and is used solely to guide product development decisions. Any insights generated from this analysis remain internal to ph 120 and are not shared with external parties in a form that could identify you or any other individual player.

ph 120 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes under any circumstances. Your data is shared only with the specific categories of third parties described in this section, and only to the extent necessary to operate the platform and fulfil our legal obligations. All third parties who receive your data are required to handle it in accordance with applicable data protection laws and are prohibited from using it for any purpose beyond the one for which it was shared.

We share your payment information with the payment processors and e-wallet providers that facilitate your deposits and withdrawals on the platform. These providers are independent businesses that operate their own privacy policies, and we recommend that you review those policies before using their services. We share only the minimum information required to complete your transaction, and we do not provide payment processors with access to your full account history or gaming activity.

We may disclose your personal information to government agencies, law enforcement bodies, or regulatory authorities in the Philippines if we are required to do so by law, court order, or regulatory directive. We may also disclose information where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of ph 120, our players, or the public. In such cases, we will disclose only the information that is strictly required and will notify you of the disclosure where we are legally permitted to do so.

As a registered player on ph 120, you have the right to access the personal information we hold about you at any time by submitting a written request to [email protected]. We will respond to your request within a reasonable timeframe and provide you with a copy of your data in a clear and readable format. If you believe that any of the information we hold is inaccurate or incomplete, you have the right to request that we correct it, and we will make the necessary updates as quickly as possible.

You also have the right to request the deletion of your personal data, subject to our legal obligations to retain certain records for regulatory and compliance purposes. For example, we are required to retain transaction records and identity verification documents for a minimum period as specified by applicable Philippine law, and we cannot delete these records before that period has elapsed. Outside of these legally mandated retention requirements, we will delete your data upon request and confirm the deletion to you in writing.

If you wish to exercise any of your data rights, or if you have a complaint about how ph 120 has handled your personal information, please contact us at [email protected] with a clear description of your request or concern. We take all data rights requests seriously and will acknowledge your message promptly. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority in the Philippines.

ph 120 uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and update our technical safeguards in response to emerging threats and best practices in the online gaming industry.

Despite these measures, no online platform can guarantee absolute security, and you play an important role in keeping your account safe. We strongly recommend that you use a strong, unique password for your ph 120 account, avoid accessing the platform from shared or public devices, and log out of your account after each session. If you suspect that your account has been accessed without your authorisation, contact [email protected] immediately so that we can take action to secure it.

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. When your data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our internal data retention schedule. If you close your account, we will begin the process of deleting your non-mandatory data within a reasonable period, and we will confirm the completion of this process upon request.